Each customer is important for the company Solum Development, therefore it has implemented a quality monitoring system.
Quality monitoring is carried out by the Tenant Relations Manager, who is responsible for active communication with tenants after the purchase of real estate.
The manager is obliged to introduce the after-sales processes to the tenants and facilitate communication with such departments as financial, legal, technical, and others.
The main advantage of this service is quick response, for which Solum Development uses a CRM system created according to modern standards, which simplifies the timely response to the demands and needs of residents.
There are a number of issues that need to be resolved immediately and also issues for which the deadline for providing information should not exceed 48 hours.
Before and after the completion of construction, until the object is transferred to the balance sheet of the City Hall, i.e. the object is put into operation, the mentioned service simplifies the following processes:
- Registration in the public register - when purchasing real estate, a contract is signed between the buyer and Solum Development Company. After 20% of the cost of the apartment is paid, the pre-purchase agreement is registered in the public register. Our legal department and tenant relations manager will help you in organizing the mentioned process;
- Weaving - before laying the stretch floor in the apartment, the subfloor and plumbing work must be done. The tenant relations manager will inform you about the start of the network to ensure the coordination of this process and the timely completion of the works;
- Interior partitions of the apartment - you have the opportunity to arrange the interior partitions of the apartment according to your taste. At a certain stage of construction, the tenant relations manager starts communicating with you to agree on the apartment drawings, after which specific terms are determined and the project is changed according to your wishes or internal partitions are removed according to the standard plan;
- Garage - As the construction process nears completion, the garage sales phase begins. The tenant relations manager will provide you with information on the mentioned issue, and in agreement with you, a meeting with a personal advisor will be arranged to select the desired parking lot and sign the contract;
- Balcony storage - in order to maintain a uniform look for the facade and create additional comfort for the user, Solum Development offers installation of storage on the balcony;
- Facebook neighborhood group - the manager uses a Facebook group to communicate with you, where each resident has complete information about the current processes (framing, partitions, progress of construction stages);
- ● SMS system - in order not to miss the payment schedule and therefore not to face the threat of cancellation of your purchase agreement, we have implemented an automated system CRM, which sends you a reminder message about the monthly payment according to the purchase agreement. In addition to the SMS notification, the tenant relations manager actively communicates with you in case of overdue payments.
Condominium association
What is the purpose of a condominium association?
In 2007, the institution of apartment owners' cooperatives entered the legal framework in Georgia, when 23 out of the 25 norms in the civil code were canceled and the law ''On apartment owners' cooperatives'' was adopted.
In order to take care of the common space in the building and to preserve its original appearance, it is necessary to have an organized relationship with the residents. All members of the partnership have the right to use common property.
In order to solve the issues and problems related to the condominium, a meeting should be called, where the chairman will be elected by the majority of the residents' votes. It is the chairman of the building who must hand over the works specified in the conditions of the handover performed by the development company (external facade of the building, well-equipped yard, properly working elevator, orderly entrance, outdoor lighting, equipped garage, fire safety systems, delivery of warranty documentation and other technical equipment).
Building maintenance not only maintains the value of the property, but also enhances it over time. It is the oversight of homeowner cooperatives that ensures the long-term value of the investment is maintained.
The common property handed over by the chairman needs maintenance:
- Greening - maintenance of trees and plants planted in the courtyard of the residential complex;
- Garage maintenance - cleaning;
- Elevator - hiring a service company, whose duty is to repair in case of damage and carry out other preventive works, as well as intercom and the issue of chips;
- Water pump - commissioning and maintenance;
- Outdoor lighting - delivery and maintenance;
- Common space utility bills - entrance, garage, and yard lighting;
- Relations with owners of commercial space;
- Managing residents' daily needs and challenges;
- In the case of the existence of money accumulation systems, the management of funds received in the bank account of the chairmanship.
Management of all the above points ensures the increase of the value of the residential complex and its development - live in a clean, safe, and comfortable environment.
Common property of the members of the condominium association:
The plot of land constitutes the common property of the members of the condominium association and those buildings, installations, engineering networks, and devices, which are not individual property, are the common property of the members of the condominium association.
Formation of the partnership and election of the chairman:
The activities of the condominium association are led by the chairman. They can appoint a representative in the building, whose functions are determined by the charter of the condominium association.
Due to the need for effective decision-making, it is advisable for each branch to have a separate representative, and one chairman can be selected from this representation, as well as from other members of the partnership.
Duties of the Chairman include:
- To invite and lead the meeting of the members of the partnership;
- Take necessary measures to ensure proper maintenance and development of common property;
- To ensure the alienation, rental, leasing, and pledging of the common property of the members of the partnership;
- To ensure the hiring of appropriate service companies or individuals for the maintenance and development of common property and signing contracts with them;
- To determine the economic expenses for the current year in agreement with the meeting of the members of the cooperative;
- To resolve the observance of construction, technical, fire prevention, sanitary, and other rules and norms of common property;
- To follow the requirements of the apartment owners.
All the above works are performed only on the basis of a unanimous decision. The chairman can assume other obligations if they are written in advance in the charter adopted by the partnership. In the absence of the chairman, one of the members of the condominium association performs the duties on his own behalf.
What are the advantages of a condominium association:
- Opportunity to participate in municipal programs;
- Solving common problems and/or developing and improving common property through co-financing;
- Simplified relations with state structures and private legal or physical persons;
- Maintaining and increasing the market value of the property belonging to the partnership and its members by conducting regular maintenance activities;
- Provision of legal conditions for the management and development of the common property of the members of the condominium association;
- In accordance with the law and in order to carry out the tasks defined by the association's charter, sign contracts with third parties for the purchase of property and non-property rights, the lease, and rent of the common property of the members of the condominium association, and other agreements established by law;
- The possibility of creating a charter, which defines the rights and duties of the members of the cooperative (in the absence of a charter, all actions are carried out in accordance with the provisions of the Law on ''HomeOwners'' Cooperatives' of Georgia).
